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Returns & Exchanges ( Helpful:3 ) Back »

Contents

  1. 1.Do you have a returns and exchanges policy?
  2. 2.How do I exchange or return?
  3. 3.Do you have a returns policy?
  4. 4.Do I have to pay to return my item?
  5. 5.What is Optician Fee?
  6. 6. If incorrect address cause return package to FinestGlasses, Can I get re-ship for free?

     


 

1.Do you have a returns and exchanges policy?

FinestGlasses.com we offer a 3 days return or exchange policy.  Check out our Returns and Exchanges policy for more information.



 

2.How do I exchange or return?

Before you can return your product,  Please calling 626-739-3688 or e-mailing service@finestglasses.com. Lets us know what happened, why you want to return it back to us?

All products have to be returned to us in the original package, along with any instructions, warranty cards, cloths or cases that came with the product.

We do not cover lost return packages, so we suggest you send it out with a trackable carrier such as USPS, UPS or Federal Express.  Please provide us a valid tracking number.

Please send it to the following address:

FinestGlasses.COM
318 S San Gabriel Blvd #A,  San Gabriel, Ca 91776

Note: We can't accept return/exchange for lenses because each lens is only for one people's prescription, we can't re-sell or re-cut lenses anymore.

 

3.I Don't Like FinestGlasses.com Returns policy?

First at all, we do apology that our return policy won't meet or satisify anyone's expedition.  However, we do our best to meet win-win solution for each party.   Let us know which part of return policy is not reasonable or non-fair.  Let us know, we will listen your opinion and redo it to right way. 



 

4.Do I have to pay to return my item?

Yes.  All customer need to pay shipping to return it back to us at any situation.  

5. What is Optician fee?

Optician fee $8.95 is paid for our laboratory staff labor.  Each lab staff is USA certificated Optician, who earned around $20.00/hour.  Finestglasses.com only charged public $8.95 (below mininem wage of CA $10.00) for some deals and promotions.  They are diligent to craft each prescription lenses into eyeglasses frame.  Optician fee is non-refundable. 
 


6. If incorrect address cause return package to FinestGlasses, Can I get re-ship for free?

If it is FinestGlasses' mistake to cause this issue, FinestGlasses 100% will re-ship for free.  If somehow customer accident input wrong adddress, finestglasses will recharge shipping again to deliver one more time.  Always recommand purchase insurance to protect shipping package.

 

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