How do I sign in if I can’t remember my password?
If you’ve forgotten your email or password, head to the Sign In page. Under the heading “Forgot Password,” several options are available to retrieve your information.
To receive a temporary password, simply click the Forgot Password link and we’ll rush you a temporary. Once you’ve logged in, you’ll be asked to create a new password.
How do I change the email or password on my account?
After you sign in, head to the My Account page by clicking on the link in the top left hand corner of the page. Click on the “Personal Profile or Change Password” tab, and you will be given the option to change both your email and password.
Do I need a prescription to place an order?
Yes. We require a valid prescription for every order. If you don’t have a copy of your prescription, you can still order contact lenses from us. You’ll be able to select your eye doctor from our expansive database. All you will need is your eye doctor’s name (or clinic name), city, and state.
After you submit your order we will act on your behalf to quickly verify or obtain your prescription information. We are required by law to verify your prescription with your doctor. This helps to ensure that we provide you with the correct contact lenses in your order.
How do I order if I don’t have a copy of my prescription?
To find the correct information for your contact lens order, just look on one of your contact lens boxes. Your contact lens box will have a brand name and your prescription information. Please see the example below to find your prescription on your contact lens box:
Where is my prescription? ...it's on the box!
Contact lens prescriptions vary based on the type of lens you wear (bifocal, toric, disposable contacts, etc.).
How do I know if my prescription is still valid?
Under a new federal law your prescription is good for a minimum of one year and, depending on the state in which your eye care provider is located, some prescriptions are good for two years. Most importantly, this one year time period is from the date your eye doctor gives you a copy of your prescription—not from the date of your eye exam.
We are advocates of proper eye health and encourage our customers to receive regular eye care. If you have provided us a copy of your prescription, we will notify you when it is expiring. If it has already expired, we’ll call to remind you to visit your eye doctor for an eye exam and to receive an updated or new contact lens prescription. We can even help arrange for an eye exam for you with a local doctor. Click here for a phone call from an associate to help schedule an exam.
How do I check the status of my order?
First, be sure to sign in! You can easily check the status of your current order or a past order by clicking on the “My Order” tab on the My Account page. A list of all orders will be displayed, and you can view each one by clicking on the Details button.
How do I print an invoice?
You may print or email an invoice from an order at any time.
First, be sure you sign in to your account. Once you’ve signed in, select the “My Order” tab to view a list of your orders. Click on the Details button next to the order you wish to select. From here, you may print or email your invoice.
How long does it take for my order to ship?
It may take up to 48 hours to process your order. We’ll verify your contact lens prescription with your eye doctor as soon as possible. If you would like your order to ship immediately, you can fax your prescription to 1-888 305 8390 or email it to rx@finestglasses. Please put your customer number on the contact lens prescription before faxing or emailing it.